1.1 Introduction
Surgeoninfoz ('we', 'us', 'our') is committed to protecting the privacy and confidentiality of every individual who interacts with our platform at www.surgeoninfoz.com ('the Website'). This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your information.
This Privacy Policy is prepared in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act, 2023 (DPDP Act), and any applicable rules framed thereunder.
By using this Website or contacting us through any channel, you confirm that you have read, understood, and agreed to this Privacy Policy.
1.2 What Information We Collect
We collect only the minimum information necessary to provide our advisory information service:
- Name and contact information — your name, mobile number, email address, and city/location — provided voluntarily when you book an advisory call or contact us.
- Communication records — records of your advisory calls, WhatsApp messages, or email exchanges with our team, retained for service quality and legal compliance purposes.
- Advisory preferences — information you voluntarily share about your general situation, such as the type of surgical question you have, to help us direct you to the most appropriate advisory guidance.
- Website usage data — standard technical data collected automatically, including IP address, browser type, pages visited, and session duration, collected through cookies and analytics tools.
Critical Clarification — Medical Documents
Surgeoninfoz does NOT request, collect, store, or process any medical records, diagnostic reports, scan reports, pathology results, prescriptions, or clinical documents of any kind. Any medical documentation you may need for a second opinion or specialist consultation should be shared directly with the relevant medical professional of your choice. We are not a repository for medical data.
1.3 How We Use Your Information
We use the information we collect solely for the following purposes:
- To respond to your enquiry and provide our advisory information service.
- To schedule and conduct advisory calls or WhatsApp consultations.
- To send you relevant service information or follow-up communications you have consented to receive.
- To improve the quality of our advisory service through internal analysis.
- To comply with applicable laws and legal obligations in India.
We do not use your information for any commercial profiling, targeted advertising, or sale to third parties. Ever.
1.4 Data Sharing and Disclosure
We do not sell, rent, trade, or share your personal information with any third party for commercial purposes. We will only disclose your information in the following strictly limited circumstances:
- With your explicit prior consent.
- Where required by applicable Indian law, court order, or lawful government directive.
- With trusted technology service providers (such as website hosting or communication tools) who are contractually bound to protect your data and may only use it to provide services to us.
We do not share your information with any hospital, surgeon, surgical network, insurance company, or healthcare provider.
1.5 Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Communication records from advisory calls are retained for a period not exceeding 24 months from the date of interaction, after which they are securely deleted.
1.6 Data Security
We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted communication channels, restricted access controls, and regular security reviews. However, no digital transmission is completely secure, and we cannot guarantee absolute security.
1.7 Your Rights Under the DPDP Act, 2023
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data held by us:
- Right to access — you may request confirmation of whether we hold your personal data and a summary of such data.
- Right to correction — you may request correction of inaccurate or incomplete personal data.
- Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations.
- Right to grievance redressal — you may raise a complaint regarding our data practices.
- Right to withdraw consent — you may withdraw consent for data processing at any time, subject to legal requirements.
To exercise any of these rights, please contact our Grievance Officer at: grievance@surgeoninfoz.com
1.8 Cookies
Our website uses standard cookies and analytics tools to understand website traffic and improve user experience. You may disable cookies through your browser settings; however, this may affect certain website functionality. We do not use cookies to collect sensitive personal information.
1.9 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated version will be published on this page with a revised effective date. Continued use of our website after such changes constitutes acceptance of the revised policy.
1.10 Contact
For any privacy-related queries, please contact: